Política de reembolso

We want you to love your Roselle purchase. That's why we offer a 30-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return and refund.

To request a return, please email rosellesup@outlook.com with your order number and a brief explanation of the reason for your return. We will provide you with the applicable return instructions.

To be eligible for a return, the item should be returned in its original condition, unused and with any original packaging or accessories where applicable. Items that have been damaged, altered, or excessively used after delivery may not qualify for a refund.

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Depending on your financial institution, it may take additional business days for the refunded amount to appear in your account.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at rosellesup@outlook.com and include photographs of the item and packaging so we can review the issue and help resolve it.

Unless otherwise required by applicable law, original shipping charges are non-refundable. Any return-shipping responsibility will be communicated to you before the return is processed.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law. Clear return and refund terms are important for online sales.